Shipping Policy

We're committed to getting your Norrell order to you as smoothly and efficiently as possible. Here's what you can expect after placing your order.

Estimated Delivery Timeline

Order Processing

Once your order is placed, please allow approximately 3–5 business days for your order to be processed and prepared for shipment.

Processing time is separate from shipping time and begins after your order has been successfully placed and payment has been confirmed.

What Is a Business Day?

Business days are Monday through Friday and exclude weekends and U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next applicable business day.

U.S. Shipping Time

After your order has been processed and shipped, estimated delivery within the United States is approximately 2–4 business days.

This means most orders are expected to arrive approximately 5–9 business days after the order is placed, including both processing and shipping time.

United States Shipping Only

Norrell currently ships exclusively to addresses within the United States. We do not currently offer international shipping.

Order Tracking

Once your order ships, tracking information will be provided when available so you can follow the progress of your delivery.

Please allow some time after receiving your tracking information for the shipping carrier's tracking system to update.

Estimated Delivery Dates

Delivery times are estimates rather than guaranteed delivery dates.

Occasionally, circumstances outside our control—such as severe weather, carrier delays, high-volume shipping periods, or other transportation disruptions—may result in additional delivery time.

Please Check Your Shipping Address

Please make sure your shipping address is complete and accurate before submitting your order.

If you notice an error after placing your order, contact us immediately at support@trynorrell.com .

We will do our best to help, but once an order has entered fulfillment or shipment, we may no longer be able to change the delivery address.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address. If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be reshipped.

Tracking Shows Delivered, But I Can't Find My Package

If tracking shows your order as delivered but you cannot locate the package, we recommend first checking:

• Around your property and usual delivery locations
• With other members of your household
• With neighbors or building management
• With the shipping carrier using your tracking number

If you are still unable to locate your package, please contact us at support@trynorrell.com and we'll review the situation with you.

Lost or Delayed Packages

If your package appears to be significantly delayed or lost in transit, please contact our support team.

Claims for packages believed to be lost in transit should be submitted no later than 30 days after the estimated delivery date so that we can investigate the shipment and determine the appropriate resolution.

Damaged Orders

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Please include your order number, a brief description of the issue, and clear photos of the product and packaging. For additional information, please review our Return & Refund Policy .

Questions About Your Order?

Our support team is here to help.

This Shipping Policy applies to orders placed directly through trynorrell.com.

Nothing in this policy is intended to limit any rights or remedies that cannot be excluded under applicable consumer-protection law.